As anyone who follows me on Twitter knows, I have a deep-seated hatred for Acer (and Hrithik Roshan, the Bollywood actor who was/is a spokesperson for them) because my laptop is really shitty. As a side note, I was in the UWF library one day with my laptop out. This one dude came up and asked me how I felt about Acer. His daughter wanted to buy one. I told him, on no uncertain terms, that it was not a good decision (I feel bad for losing Acer a sale, but at the same time, I don’t want someone else to buy a lemon on my account!).
Anyway, I feel obliged to call out a company for its awesomeness when circumstances require. Right now, they require.
Ever since like March or something, my beloved TI-Nspire stopped working. Just — stopped. It was terribly scarring, of course. I borrowed Mrs. Nagel’s 83 for the rest of the year, and I kept putting off calling the TI people. Today, I bucked up and stopped procrastinating.
The process was simple and painless. I simply called the customer service number, 1 -800-TI-Cares. After listening to a voice mail system that told me to stay on the line for assistance, I got connected to someone. I told them my problem, and after trying a few remedies that didn’t work, she told me they would send me a new calculator! And, they will arrange for Fed-Ex to pick up my old calcultor. It was great! There weren’t even any questions about warranties (I don’t have the receipt, but it was within the warranty period), registering the calculator, nothing. I will have a new, working Nspire within the next week or so.
<3 Thank you, TI! You just made my day!